All of our products are built per the customers spec; therefore, there are no returns. Terms of Sale are F.O.B. Crystal Lake Millworks, meaning Crystal Lake Millworks maintains responsibility for the product only until it is received by the carrier. Any errors found on your products that appear to be the manfacuters fault, should be reported to us within 45 days of receiving the order. If errors are not reported within the 45 days, we reserve the right to charge the cost to replace the products.
Inspect your shipment immediately and indicate visible damage on your freight bill and with the driver, if possible. In case of damage, notify us immediately and we will start the claim process. You are required to hold the packaging materials and damaged products for 5 business days for possible carrier inspection.
If an order is placed through our website, that is considered your order confirmation. If an order is placed by phone, fax or e-mail we will fax or e-mail you a confirmation listing all the parts, location of hinges, etc. which will need to be signed by you the customer and returned via fax, e-mail or mail. To confirm by e-mail, reply with ''APPROVED'' with your name below it. We will not process orders or charge customers until an order confirmation is received.
Protection Of Your Privacy
Protecting your privacy is of utmost importance to Crystal Lake Millworks. We use your information to process your order, site registration, sales and promotions, correspondence, online survey, information on new products, mailings, and occasional catalogs.
Crystal Lake Millworks is committed to ensuring and protecting your privacy. Crystal Lake Millworks does not sell, trade or rent your personal information to others. We may share necessary information to process your order with freight organizations, manufacturers and others that we feel are essential to complete the order process.
By using our website you acknowledge your agreement to all terms of Crystal Lake Millworks Privacy Policies. We reserve the right to revise, add, or delete any portion of this policy at any time. To view any changes to our policy check our website.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. During the ordering process, your browser and our secure server work together to encrypt your information using 128 bit encryption. Only the checkout portion of crystallakemillworks.com is secure. Most of the user activity on crystallakemillworks.com site is associated with shopping and viewing specific items. These areas do not involve any exchange of information and they are not "secure".